Shipping & Returns2018-07-05T17:50:49+00:00

Shipping & Returns

Shipping: Customer will be invoiced for the cost of freight. All shipping is through UPS. Expedited service is available; call Beyond Borders at 888-959-8288 for complete details. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders requested to be sent via U.S. Postal Service will have an additional $10.00 handling fee applied. FOB shipping point is Akron, Ohio.

Refused Shipments: Subject to a $30.00 restocking fee, plus cost of freight.

Damage or Short Shipments: Please inspect your shipment immediately and make any claim for credit/exchange within seven days of receipt. Claims made after seven days will not be honored.

Returned Merchandise: Merchandise returned for reasons other than damage is subject to a 15% restocking fee. Beyond Borders must be notified prior to the return. All return requests must be made within seven days of receipt.

Backorders: We strive to have all products available, and quality hand-crafted products can sometimes take extra time to produce. In the event of an out-of-stock item not being available at the time of your order ship date, we will create a backorder for any total over $75.00. Unless cancelled, backorders over $75.00 may be shipped automatically up to four months after the original invoice date. Please let us know when you place your order if you do not want to receive backorders.

Drop Shipments: Available only for shipments of $100.00 or more. If you wish to include a copy of your invoice with the drop shipment, please fax it to Beyond Borders at 440-822-3293. Drop ships are not available outside the continental United States. An additional $15.00 handling fee will be applied to all drop shipment orders.

Drop shipments cannot be processed through our web site. Please call Beyond Borders at 888-959-8288 to place your drop ship order.

Please note that large items (which have a “LGXXX” item number) include an additional special packaging fee. Our policy / fee schedule for large items is:

LARGE ITEMS Effective July 2015
Shipping Cost Continental US Drop Shipping Fee Special Packaging Fee TOTAL
Large Items 32” to 34

LG101 Large Garden Tree 32” x 32”
LG103 Sacred Tree 21” x 34”
LG197 Garden Panel 19” x 34”
LG260 Large Flowering Tree 4” x 34”
LG633 Glorious Sunshine 32” x 32”
LG673 Sunflowers and Lark 34’ x 34”
LG751 Classic Tree of Life 34” x 34”
LG761 Tall Christmas Tree 14”x36”x14”
LG787 Tall Tree Panel 17.5” x 34”
LG802 Ornate Flowering Tree 34” x 34”

$25.00 $15.00 $10.00 $50.00
Large Items 35” to 72”

LG723 Soaring Sun 18” x 37”
LG600 Noah’s Vessel 23.5” x 38”

$30.00 $15.00 $10.00 $55.00